TOP TIER BAKERY WEDDING CAKE BOOKING TERMS & CONDITIONS

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PAYMENT & DEPOSIT
Top Tier Bakery requires a £50.00 non refundable deposit to confirm your cake order and secure your wedding date/delivery date. The remainder is due two calendar months before your wedding date at which point all final design and flavour details will be set. Orders placed less than 2 calendar months before the delivery/wedding date will require full payment on booking. Changes after this point will be at the discretion of Top Tier Bakery. Failure to complete payment 2 calendar months before the delivery date may result in your order being cancelled. Please contact us in the first instance if there is a problem making the payment. By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.

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REFUND & CANCELLATIONS
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 2 calendar months in advance of the delivery date are non-refundable. We cannot refund the cost of any orders cancelled with less than 2 calendars month notice. Orders paid in full and cancelled with more than 2 calendar months notice will receive a partial refund of 50% of the total amount paid. We highly recommend you take out wedding insurance to cover all eventualities. All requests for cancellation must be made in writing by e-mail. In the event that your wedding cake has had to be re-scheduled please contact us to discuss options.
Cancellation by Top Tier Bakery: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, medical pandemic, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Top Tier Bakery will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.

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PRODUCT INFORMATION
The images on the website are examples of our cakes we have previously made. All our products are hand made and can be ordered in different sizes from those shown on the website. Due to the nature of hand making all cakes, your cake may have variations from the website image.

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NON-EDIBLE INGREDIENTS & DECORATIONS
Our cakes may contain non-edible ingredients or decorations, such as plastic dowels and boards in tiered cakes or wires in some sugar flowers. These will be outlined on the delivery notice and must be removed before serving and eating.

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FRESH FLOWERS
If a customer would like fresh flowers on their wedding cake it is the customers responsibility to source the flowers/florist unless specifically agreed with Top Tier Bakery. Some flowers are harmful to humans and it is the customers responsibility to ensure that any fresh flowers used on the cake or next to the cake are non-toxic and food safe. Once Top Tier Bakery have set up the cake at the venue Top Tier Bakery does not take any responsibility for any damage to the cake from the fresh flowers or the placement on the cake of fresh flowers.

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ALLERGIES AND SPECIAL DIETRY REQUIREMENTS
Please discuss fully with Top Tier Bakery any allergies or special dietary needs with us before making your booking. We offer various dietary options, however please be aware all cakes are prepared in a working kitchen which handles and stores common allergens and uses ingredients which ‘may contain traces’ therefore we do not recommend ordering if you have an allergy to any of the most common 14 allergens. (List of common allergens - https://www.food.gov.uk/science/ allergy-intolerance) Top Tier Bakery will always issue the venue with a full allergen breakdown for wedding cakes. Top Tier Bakery is NOT an allergy-free kitchen, therefore we cannot guarantee that our products are free from ingredients that may affect those with food allergies. At Top Tier Bakery we recognise the seriousness of food allergies and we reserve the right to decline any

orders for clients with serious food allergies. Top Tier Bakery will not assume any liability for adverse reactions to our products.
The following ingredients are used in our kitchen:

• Milk and other dairy products

• Eggs

• Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut

• Wheat and gluten

• Sulphites (found in dried fruits)

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DELIVERY
We cannot be held liable for any damages to the cake or products we have delivered once we have delivered and set up the cake at the venue location and received a signature for the safe receipt of the goods on our delivery note. We pride ourselves in being experienced at delivering wedding cakes. Whilst setting up at your chosen venue we will take a short video clip and photograph your wedding cake from all angles before leaving your cake. We reserve the right to use any photographs for display or promotion without compensation to you. We are not responsible for any damage to the cake after setup has been complete (e.g. venue moving the cake, children knocking the cake etc). You are responsible in organising a secure table and environment for the cake. Wedding cakes are very heavy and require a level, safe and sturdy table with no direct sunlight or hot conditions. The cost of delivery and set up will depend on the location of the chosen venue and will be confirmed at the time of booking. If the venue is changed and of a further distance, additional charges may apply.

 

AFTER DELIVERY

Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to Goods. Please note, we do not provide cake tables, tablecloths or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided. A shelf life and Best Before Date will be provided on the Delivery Note. This is advisory only. Please note, once cakes have been cut into the shelf life will be reduced.

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COMPLAINTS

Complaints of any kind must be made in writing to Top Tier Bakery within 3 days after the event.
Full refunds will not be given for any cake which has been consumed regardless of the dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which is has been supplied. All cakes delivered to venues are photographed from different angles to show cake quality on delivery and will be signed for their condition. We do not accept any responsibility for loss or damage to the cake, decorations and stands once the cake has been delivered to the venue. All other concerns should be made in writing and evidence of the fault should be included. A refund is only given if the uneaten cakes are returned and is unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind. In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast unless this is requested), the maximum compensation will be 10% of the full cost. We ask for patience with factors that may be beyond our control (eg traffic conditions) as we cannot be held liable for any such delays.